Privacy Policy
Last updated: 20 August 2026
Bio-One Cleaning Services L.L.C, trading as Bio-On UAE (“Bio-On”, “we”, “our”, or “us”), respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, protect, and share information when you visit bio-on.ae, contact us through our website, call us, send us a WhatsApp message, request a quotation, book an inspection, or use our cleaning and remediation services.
Bio-On provides specialized cleaning services across the UAE, including mold remediation, biohazard cleanup, fire damage cleanup, odor removal, hoarding cleaning, deep cleaning, air duct cleaning support, post-construction cleaning, and related property cleaning services.
By using our website or contacting us, you agree to the practices described in this Privacy Policy.
1. Company Information
Company name: Bio-One Cleaning Services L.L.C
Trading name: Bio-On UAE
Commercial licence no.: 1248695
Office: Office 403, 242 Damascus St., Al Qusais, Dubai, UAE
Phone: +971 4 894 7849
WhatsApp: +971 50 488 5722
Website: bio-on.ae
For privacy-related questions or requests, you may contact us through our website contact form, by phone, or through WhatsApp using the details above.
2. Information We Collect
We may collect personal information when you voluntarily provide it to us, including when you fill out a form, request a call, send us a WhatsApp message, call our team, request an inspection, ask for a quotation, or book a service.
The information we may collect includes:
- Your name
- Phone number
- Email address
- Property address, location, building, villa, apartment, office, or service area details
- Preferred contact method
- Details about your cleaning, mold, odor, damage, contamination, or service request
- Photos, videos, documents, reports, or other files you send to help us understand the situation
- Appointment details, inspection details, quotation details, and service history
- Payment, billing, or invoicing details where required
- Communication records between you and Bio-On
We may also collect limited technical information when you use our website, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on pages
- Clicks, scrolling activity, and general website interaction data
- Referring website, campaign, or search source
- Cookies and similar tracking information
- Anti-spam and security verification signals
3. Sensitive Service Information
Some Bio-On services involve sensitive or private situations, including mold contamination, biohazards, trauma cleanup, death cleanup, hoarding, fire damage, severe odors, water damage, or private property conditions.
We treat these service requests with discretion. Information, photos, videos, reports, and property details shared with us are used only for legitimate service-related purposes, including inspection, quotation, planning, treatment, documentation, customer support, safety, quality control, and legal or regulatory requirements.
We do not publish your name, address, case details, identifiable property photos, or identifiable videos for marketing without permission.
4. How We Use Your Information
We may use your information to:
- Respond to your inquiry
- Contact you by phone, WhatsApp, email, or your preferred contact method
- Arrange inspections, site visits, quotations, and service bookings
- Understand your property issue before sending a technician
- Prepare the right team, tools, materials, and safety precautions
- Provide mold remediation, cleaning, decontamination, odor removal, fire damage cleanup, biohazard cleanup, or related services
- Prepare quotations, invoices, service records, reports, and documentation
- Follow up after a service
- Handle complaints, disputes, warranty-related questions, or service quality checks
- Improve our website, forms, customer experience, and service quality
- Measure website performance and advertising effectiveness
- Prevent spam, fake submissions, misuse, bots, or security threats
- Comply with legal, regulatory, safety, accounting, tax, insurance, or municipal requirements
We only use your information for lawful, reasonable, and relevant business purposes connected to our services.
5. Calls, WhatsApp, and Emergency Requests
If you contact us by phone or WhatsApp, we may use your phone number, message content, photos, videos, voice notes, shared location, and service details to understand your request and respond properly.
For urgent services, including mold remediation, biohazard cleanup, fire damage cleanup, severe odor removal, or other sensitive cleanup cases, we may share the necessary details internally with our response team, supervisors, or technicians so they can contact you, reach the location, assess the issue, and provide the requested service.
Please avoid sending unnecessary personal, medical, financial, or highly sensitive information unless it is directly needed for the service request.
6. Photos, Videos, and Property Documentation
You may send us photos or videos of walls, ceilings, AC vents, mold growth, water damage, fire residue, stains, odors, hoarding conditions, or other affected areas.
We may use these materials to:
- Understand the issue before inspection
- Estimate the service scope
- Prepare a quotation
- Plan technician response
- Prepare equipment, chemicals, protective gear, or cleaning methods
- Document before-and-after service conditions
- Support internal quality control
- Prepare reports, if requested
- Support customer communication and service follow-up
We will not use identifiable customer property photos or videos in public marketing materials unless we have permission or the material has been properly anonymized.
7. Website Analytics and Tracking
We may use website analytics, heatmap, advertising, and performance tools to understand how visitors use our website. These tools help us improve page layout, form placement, loading speed, user experience, advertising campaigns, and conversion performance.
These tools may collect information such as:
- Page visits
- Clicks
- Scrolling activity
- Device type
- Browser type
- Approximate location
- Referral source
- Form interaction
- General website behaviour
We may use tools such as:
- Google Analytics
- Google Tag Manager
- Microsoft Clarity
- Advertising pixels or conversion tracking tools
- Website performance and security tools
These tools may use cookies or similar technologies. Where required, we will request consent or provide options to manage cookies.
8. Microsoft Clarity Disclosure
We may use Microsoft Clarity to understand how visitors interact with our website through behavioural metrics, heatmaps, and session replay.
Microsoft Clarity may collect data about how you use our website, including mouse movement, clicks, scrolling, page visits, device information, and general interaction patterns.
We use this information to improve website usability, form design, call-to-action placement, service page structure, and overall customer experience.
Microsoft Clarity and other analytics tools may use cookies or similar technologies to provide their services.
9. Cookies
Cookies are small files stored on your browser or device. We may use cookies and similar technologies to:
- Keep the website working properly
- Improve website speed and performance
- Remember basic preferences
- Understand website traffic
- Measure advertising performance
- Improve form usability
- Protect forms from spam and bots
- Improve the overall user experience
Some cookies are necessary for website security and functionality. Other cookies may support analytics, performance measurement, or advertising.
You can block, delete, or control cookies through your browser settings. However, some website features may not work properly if cookies are disabled.
10. Cloudflare Turnstile and Website Security
Bio-On UAE uses Cloudflare Turnstile, including invisible or background verification, to protect our website forms from spam, bots, fake submissions, automated attacks, and other malicious activity.
Turnstile is a security tool provided by Cloudflare, Inc. It helps us determine whether a form submission or website interaction is likely to come from a real human visitor or an automated bot.
In many cases, this verification happens in the background without requiring visitors to solve a visible CAPTCHA.
When Turnstile runs on our website, Cloudflare may process limited technical signals, such as:
- IP address
- TLS fingerprint
- User-agent header
- Sitekey
- Associated website origin
- Browser, device, network, and interaction signals needed for verification
Cloudflare states that these signals are used to detect and block bots, protect website security, and improve Turnstile’s bot detection capabilities.
For bot detection and website protection, Cloudflare may process this information on behalf of Bio-On UAE as a service provider or data processor. Cloudflare may also process certain signals as an independent data controller where it improves Turnstile’s bot detection and security capabilities.
The signals collected through Turnstile are considered necessary for website security, spam prevention, and safe use of our contact forms. Because of this, Turnstile may run when you access or submit protected forms on our website.
For more information, please review Cloudflare’s official Turnstile Privacy Addendum, Cloudflare Privacy Policy, Cloudflare Cookie Policy, and Cloudflare Turnstile documentation.
If you have privacy questions about how Bio-On UAE uses Turnstile on this website, you may contact us using the details in this Privacy Policy.
If you have questions about Cloudflare’s own processing of Turnstile data, Cloudflare provides privacy contact details in its official privacy documentation, including its Data Protection Officer contact.
11. Marketing and Follow-Up Communication
If you contact Bio-On, request a quote, or book a service, we may contact you about your inquiry, appointment, quotation, service update, or follow-up support.
We may also send service-related reminders or relevant information connected to your request.
We do not sell your personal information to third parties.
You may ask us to stop non-essential marketing or follow-up messages at any time by contacting us through the details listed in this Privacy Policy.
12. Sharing Your Information
We may share your information only when necessary and appropriate, including with:
- Bio-On staff, supervisors, technicians, and customer support team members
- Service partners, subcontractors, or technical specialists involved in fulfilling your request
- Payment, accounting, IT, hosting, CRM, analytics, advertising, or website service providers
- Legal, regulatory, municipal, insurance, or government authorities when required
- Professional advisers, such as lawyers, auditors, or insurers, where necessary
We only share information that is reasonably needed for the relevant purpose.
We do not sell customer personal information.
13. Service Providers and Third-Party Platforms
Our website and business operations may rely on third-party platforms, including hosting providers, analytics tools, advertising platforms, CRM systems, WhatsApp, email services, security tools, anti-spam tools, payment tools, and invoicing tools.
These third parties may process limited information on our behalf or according to their own privacy policies.
When you click a third-party link, such as a map, social media profile, WhatsApp link, payment link, analytics provider link, or external platform, you may be directed to a website or app that we do not control.
We are not responsible for the privacy practices, security, or content of external websites or third-party platforms.
14. Data Storage and Security
We take reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, loss, alteration, or disclosure.
These measures may include:
- Controlled access to customer information
- Password protection
- Secure website hosting
- Website security tools
- Anti-spam and anti-bot protection
- Internal confidentiality practices
- Limiting information access to team members who need it for their work
- Secure handling of service records, photos, videos, and reports where practical
However, no online transmission, website, email, WhatsApp message, or storage system can be guaranteed to be completely secure.
15. How Long We Keep Information
We keep personal information only for as long as reasonably necessary for the purpose it was collected, including:
- Responding to inquiries
- Completing service requests
- Maintaining service records
- Handling complaints or warranty-related issues
- Meeting accounting, tax, legal, insurance, or regulatory obligations
- Improving our services and website
- Protecting our business from fraud, spam, misuse, or disputes
When information is no longer needed, we may delete, anonymize, or securely archive it.
16. Your Rights
Depending on applicable law, you may have rights relating to your personal information, including the right to:
- Request access to personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Request deletion of your personal information where legally possible
- Ask us to restrict or stop certain processing
- Withdraw consent where processing is based on consent
- Object to certain types of processing
- Ask how your information is used or shared
To make a privacy request, please contact us using the details listed in this Privacy Policy.
We may need to verify your identity before responding to certain requests. We may also need to keep certain information where required for legal, accounting, tax, regulatory, insurance, safety, or legitimate business reasons.
17. Cross-Border Data Processing
Some of our website, hosting, analytics, security, communication, CRM, advertising, or business support tools may process or store data outside the UAE.
Where personal information is transferred or processed outside the UAE, we take reasonable steps to ensure that it is handled securely and in line with applicable data protection requirements.
18. Children’s Privacy
Our services are intended for adults, property owners, tenants, facility managers, businesses, and authorised representatives.
We do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
19. Confidential and Emergency Situations
Bio-On handles sensitive cleanup situations with care, discretion, and respect.
If you contact us regarding death cleanup, trauma cleanup, biohazards, hoarding, mold contamination, severe odor, fire damage, water damage, or other private property concerns, we will limit the use and sharing of your information to what is needed for response, safety, service delivery, documentation, quality control, and legal compliance.
20. Links to Other Websites
Our website may contain links to third-party websites, apps, tools, maps, payment pages, social media platforms, or other external resources.
When you leave our website, the privacy policy of the external website or platform will apply. We recommend reviewing the privacy policy of any third-party website or platform you visit.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website tools, legal requirements, security practices, or business operations.
The latest version will be published on this page with the updated date.
22. Contact Bio-On UAE
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Bio-One Cleaning Services L.L.C
Office 403, 242 Damascus St., Al Qusais, Dubai, UAE
Phone: +971 4 894 7849
WhatsApp: +971 50 488 5722
Website: bio-on.ae
You may also contact us through the contact form on our website.